Return & Refund Policy

Last Updated: April 12, 2025

We want you to love your purchase from SweaterPicks. If you’re not completely satisfied, you may return or exchange eligible items within 30 days of delivery (natural days).

1. Eligibility for Returns & Exchanges

✅ Accepted:

Unworn, unwashed, and undamaged items with original tags.
Items in original packaging.

❌ Not Accepted:

Final sale items (marked "Non-Returnable").
Personalized or custom-made products.
Items damaged due to misuse.

2. How to Initiate a Return/Exchange

Contact Us: Email support@sweaterpicks.com with your order number and reason for return.
Return Authorization: We’ll provide a prepaid return label (for U.S. orders) or return instructions.
Ship Back: Pack items securely and attach the label. For international returns, you’re responsible for return shipping costs.
Refund/Exchange Processing
- Refunds: Processed within 5-7 business days after receiving the return.
- Exchanges: Subject to stock availability.

3. Refund Method

Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.

4. Return Shipping Costs

Customer pays return shipping, unless the item is defective/wrongly shipped.
We recommend using a trackable shipping service (we are not responsible for lost returns).

5. International Returns

International customers are responsible for customs fees and return shipping.
Refunds exclude original shipping costs.

6. Exchanges

Exchanges are free within the 30-day window (same product only).
Contact us for exchange options.